Meet the Brightcall team
Brightcall is built by people who care about simple, fast and human business communication. Get to know the team behind our AI-powered calling platform.
People first, then technology
Brightcall builds intelligent communication tools that feel natural for both sales teams and customers. Our team brings together experience from software engineering, sales operations and customer success. We focus on removing friction from every step of the lead response and calling workflow so your team can have better conversations and close more deals.
Built around sales teams
The Brightcall team works closely with sales and revenue teams to understand daily challenges. We design our AI-powered tools to fit into existing workflows, improve response times and make it easier for reps to focus on real conversations.
Deep experience in voice and telephony
Our technical leadership has hands-on experience building and running large-scale telephony and voice systems. This shapes how we think about call quality, uptime and seamless routing between AI, cloud infrastructure and your sales reps.
Practical, human communication
We believe technology should feel natural. Brightcall’s AI agents and calling tools are created to support clear, human-like conversations, so every interaction with your leads and customers feels consistent, helpful and on-brand.
Our team
Samer Saffarini
Samer Saffarini co‑founded Brightcall with Johan Nilsson in 2018. He helped build the AI‑powered communication platform from the ground up, focusing on removing friction from business‑to‑client communications. As a strategic partner and investor, he continues to guide Brightcall’s mission to rethink how companies connect with buyers.
“Business communication tools often create unnecessary friction; we founded Brightcall to rethink the way companies connect with customers and eliminate those obstacles.”
Maxim Saffarini
Head of Sales & Partnerships EMEA. Maxim Saffarini leads Brightcall’s sales and partnerships across Europe, the Middle East and Africa. He joined Convolo AI in 2020, progressing from an Account Executive to Head of Customer Success before taking on his current role. Earlier in his career he held roles in accounting, customer support and web development and earned a BSc in Enterprise Systems and Service Design from Stockholm University.
“Respond to new leads in under a minute and connect them with the right sales rep in real time – that’s how Brightcall unlocks higher conversions.”
Ruslan Yusupov
Ruslan Yusupov oversees Brightcall’s technology and product development. His career spans roles as a web developer and software engineer before joining SIPUNI.com in 1, where he built high‑traffic telephony systems and managed a 24/7 international voice service. In 2018 he became CTO of Convolo Communications AB, designing Brightcall’s cloud infrastructure integrated with PBX and CRM systems. He holds degrees in economics and information technology and is based in Dubai, UAE.
“Our job is to eliminate unnecessary friction in business communications by focusing on processes and workflows rather than just features.”
About Brightcall
Brightcall is intelligent business communication software powered by human-like AI agents. Our platform helps sales teams respond to new leads in real time, increase live connections and automate repetitive calling tasks. By integrating with your existing CRM and lead sources, Brightcall connects buyers with the right sales reps at the right moment, without adding extra complexity to your tech stack.
Company
Brightcall AI Communications AB
Address
Stationsallén 2, 192 70 Sollentuna, Sweden
Governing law
California, United States (State of California law)
Explore what Brightcall can do
See how Brightcall supports different use cases and workflows, from instant lead response to high-volume outbound calling.
FAQ
What does the Brightcall team focus on day to day?
The team focuses on improving how sales teams connect with leads by phone. This includes developing AI voice agents, refining speed-to-lead workflows, improving the multi line dialer and making our CRM integrations more reliable and easier to use.
Where is Brightcall based?
Brightcall AI Communications AB is registered at Stationsallén 2, 192 70 Sollentuna, Sweden. Team members work across different regions to support customers in multiple markets.
How does the team support new customers?
The team helps new customers set up integrations with their CRM and lead sources, configure speed-to-lead settings, and tailor calling workflows to their sales process. Ongoing support is available through our support channels for questions and optimization ideas.
How can I contact Brightcall?
You can start a conversation via WhatsApp at https://wa.me/971506538387 or reach the team by email at support@brightcall.ai for product, support or privacy-related questions.